Presentation the Model for Implementing Knowledge Management at the Iran Public Libraries Foundation

Document Type : Original Article


1 PHD student Knowledge and Information Science, University of Tehran, Tehran, Iran

2 Associate Professor Knowledge and Information Science, University of Tehran, Tehran, Iran.

3 Assistant Professor, National Library and Archives of Iran, Tehran, Iran

4 Associate Professor; Department of Public Administration, Faculty of Management, University of Tehran. Tehran, Iran


Introduction: Knowledge management is one of the most interesting and challenging topics in management science in the new millennium. Public Library Institutions is one of the most talented organizations to implement knowledge management programs with libraries and information centers that have an educational and research environment. The purpose of this study is to identify and rank the factors affecting the establishment of knowledge management and assess the maturity and readiness of public libraries in the country and provide a model for the establishment of knowledge management in libraries.
Methodology: The present study is a mixed approach. It used the hybrid method to identify the factors affecting the establishment of knowledge management in Public Library Institutions and the TOPSIS technique to prioritize effective factors, to assess the status of knowledge management maturity in public libraries from the Asian productivity maturity model and to design a model for establishing knowledge management in libraries. Interpretive structural modeling (ISM) was used in Iran and structural equation modeling (ESM) was used to confirm the general research model. The statistical population of this study is managers, administrative staff, mayors and officials working in public libraries of the country and the sample includes 21 experts (in terms of education 4 bachelors, 12 masters, 5 doctors who had 7 to 18 years of experience in public libraries) and were selected by cluster sampling. Data collection tools including library studies, semi-structured interviews, questionnaire (Knowledge Management Indicators Prioritization Questionnaire with Cronbach's alpha (0.713), Knowledge Management Maturity Assessment Questionnaire with Cronbach's alpha (0.9), Questionnaire (ISM): For the effect of each index on other indices with Cronbach's alpha (0.782) and in the structural equation questionnaire which is to design a pattern of complex and multiple relationships between indices with Cronbach's alpha (0.832)). Data analysis was performed using Excel software, TOPSIS software, and structural equation model software (PLS).
Findings: The meta-synthesized results led to the identification of 107 codes, 15 indicators and 4 main dimensions in the establishment of knowledge management. According to experts and using the Delphi method, their localization and screening was done. In the next phase, the maturity status of knowledge management of Public Library Institutions in the country was measured by the Asian productivity maturity model. After the research steps, with the interpretive structural modeling method, the leveling of knowledge management establishment indicators was done and the conceptual model was validated using the structural equation modeling method.
Conclusion: The results showed that technology has the greatest impact and organizational culture has the least impact on the establishment of knowledge management in Public Library Institutions in the country. Assessing the maturity status of knowledge management institution with Asian productivity maturity model with a score of 109 was in the beginning stage. Finally, the pattern of knowledge management deployment was drawn at 6 levels, of which information technology index (C3) and information systems index (C1) have the most influential level and indicators of information acquisition processes (C7) and knowledge transfer processes (C3) are with the most influential level. Finally, research suggestions were presented based on the results of reviewing the current status of the organization under study.


Main Subjects

Abolghasemi, M., Rashid Haji Khajelou, S., & Ahmadi, S. M. (2011). The Role of Organizational Enabling Mechanisms in Establishing Knowledge Management Processes. Scientific and Research Quarterly of Culture Strategy, 4(12-13), 183-200 [In Persian].
Akhwankhrazian, M., Salehi Sedqiani, J., & Manafi, M. (2016). Assessment Model for the Readiness of Establishment and Acceptance of Knowledge Management in the Information Technology Center of the Post Company of the Islamic Republic of Iran. Quarterly Journal of Information Technology Management Studies, 5(17), 61-29. Retrieved on 20 May 1400 from [In Persian].
Bose, R., (2004). Knowledge Management Metrics. Industrial Management & Data Systems, 104 (6), 457-468.
Chua, A., & Lam, W. (2005). Why KM Projects Fail: A Multi-Case Analysis. Journal of Knowledge Management, 9(3), 6–17.
Creswell, J. W., Plano Clark, V. L., Gutmann, M. L., & Hanson, W. E. (2003). Advanced Mixed Methods Research Designs. Handbook of Mixed Methods in Social and Behavioral Research, 209(240), 209-240.
Dehghani, M., Yaqoubi, N. M., Moghali, A., & Vazife, Z. (2015). Presenting a Three-Layer Model of Feasibility and Effective Deployment of Knowledge Management Using the Hybrid Method. Management of Public Organizations, 3(4), 108-123. Retrieved on 3 July 1400 from [In Persian].
Drucker, P. F., (1995). Managing in a Time of Great Change, New York: Truman Talley Books/Dutton.
Dulipovici, A., & Robey, D. (2013). Strategic Alignment and Misalignment of Knowledge Management Systems. Journal of Management Information Systems, 29(4),103–126.
Elmorshidy, A. (2018). The Impact of Knowledge Management Systems on Innovation: An Empirical Investigation in Kuwait. VINE Journal of Information and Knowledge Management Systems, 48(3), 388-403.
Entehaye, A. (2002). Presenting a Proposed Model for Knowledge Management in Specialized Libraries Affiliated to the Ministry of Culture and Islamic Guidance in Tehran. Master's thesis, Islamic Azad University, North Tehran Branch, Tehran [In Persian].
Farhanaki, M., Hassan Zarei, M., & Attarnia, A. (2021). Identification and Prioritization of Knowledge Management Establishment Requirements in Shahab Danesh University. Master's Thesis, Marketing Oriented Business Management, Tolo Mehr Institute of Higher Education [In Persian].
Hasanzadeh, M. (2007). Knowledge Management, Concepts and Infrastructures. Tehran: Librarian [In Persian].
Hijazinia, R. (2016). Identifying and Ranking Factors Affecting the Success of Knowledge Management with the Approach of Realizing Resistance Economy. Growth and Technology Quarterly, 12(47), 12-20. Retrieved on April 21, 2019 from [In Persian].
Hu, Y., Hou, J. & Chien, C. (2018). A Framework for Knowledge Management of University–Industry Collaboration and an Illustration. Computers & Industrial Engineering.129, 31-43.
Iqbal, A. (2021). Innovation Speed and Quality in Higher Education Institutions: the Role of Knowledge Management Enablers and Knowledge Sharing Process. Journal of Knowledge Management, 25 (9), 2334-2360.
Islam, M.A., Agarwal, N.K., & Ikeda, M. (2017). Effect of Knowledge Management on Sservice Innovation in Academic Libraries. IFLA Journal, 2017 -
Karimi, R; Abbasi, F (2019). Measuring the Maturity Level of Knowledge Management in Iran National Library and Documentation Organization based on the Siemens Model. National Library and Information Organization Studies, 3(4) (120), 78-92. Retrieved on June 26, 2021 from[In Persian].
Keshavarzi, A.H. & Radsarsht, M. (2018). Evaluating the Maturity Level of Knowledge Management and Providing Improvement Plans (Case Study: Hwanaja). Strategic Management of Organizational Knowledge Quarterly, 1(1), 11-47 [In Persian].
Marques, J.M.R., La Falce, J.L., Marques, F.M.F.R., De Muylder, C.F., & Silva, J.T.M. (2019). The Relationship between Organizational Commitment, Knowledge Transfer and Knowledge Management Maturity. Journal of Knowledge Management, 23(3), 489-507.
Mochamad, A.W. (2019). Knowledge Management Maturity in Construction Companies (Hasil Review dan Kelengkapan).
Nirmal Pal, N., Sundaresan, S., Ray, J., Bhargava, H., Glantz, E., & McHugh M.W. (2004). Knowledge Quotient™ (KQ): A Way to Measure the Knowledge Intensity of Your Team, The Penn State eBusiness Research Center.
Olatokun, W.  & Njideaka, T.M.-A. (2020). Knowledge Sharing Practices Among Cataloguers in Nigeria's Academic Libraries.  Library Management, 41 (4/5), 295-309.
Orenga-Roglá, S., & Chalmeta, R. (2019). Methodology for the Implementation of Knowledge Management Systems 2.0. Business & Information Systems Engineering, 61(2), 195-213.
Ou, C. X. J., Davison, R. M., & Wong, L. H. M. (2016). Using Interactive Systems for Knowledge Sharing: The Impact of Individual Contextual Preferences in China. Information & Management, 53(2), 145–156.
Parsaian, M., Riahinia, N. (2014). Measuring the Impact of Effective Factors on the Implementation of Knowledge Management in University Libraries in Yazd Province. Library and Information Science Studies, 2(6), 19-37. Retrieved on 12 June 1400 from[In Persian].
Rafati Shaldehi, H., Hasnavi, R., BehAzin, F., Bani Taba, S. A. (2008). Examining the Model of Knowledge Management in a Military Research Center. Journal of Military Medicine, 10 (3), 252-237 [In Persian].
Ramezani, A., Madhoshi, M., Fallah Lajimi, H., & Razaghi, N. (2019). Presenting the Model of Establishing Knowledge Management in Mazandaran University. Productivity Management (Beyond Management), 13(50), 117-89. Retrieved on 18 February 1400 from [In Persian].
Safai, N., Taleqani Nia, A., & Kiamanesh, A. (2017). Identifying and Ranking the Key Success Factors of Knowledge Management in Knowledge-Based Companies (a case Study of Science and Technology Park of Tehran University). Growth and Technology Quarterly, 13(50), 21-28. Retrieved 7 December 1400 from[In Persian].
Sandelowski, M. & Barroso, J. (2007). Toward a Meta Synthesis of Qualitative Findings on Motherhood in HIV-Positive Women. Research in Nursing & Health, 26 (2), 153-170.
Shafee, S., Moradi, M., & Jafari, M. (2019). Measuring the Maturity of Knowledge Management in Libraries and Information Centers (Research Sample: Kermanshah Public Libraries). Strategic Management of Organizational Knowledge, 2(6), 109-77 [In Persian].
Tabarsa, G.A., & Ormozdi, N. (2008). Explaining and Measuring Background Factors for the Establishment of Knowledge Management: a Case Study in the National Oil Products Distribution Company of Iran-Tehran Region. Business Management Perspectives, 7(26), 39-69 [In Persian].
Ugwu, C.I. & Ekere, J.N. (2018). The Role of Knowledge Management in Providing Innovative Services in University Libraries in Nigeria: A Structural Equation Modeling Approach. Global Knowledge, Memory and Communication, 67 (6/7), 350-376.
Valmohammadi, Ch. (2009). Determining and Prioritizing the Main Factors of Successful Implementation of Knowledge Management in Small and Medium Organizations of the Country. Researcher Quarterly, 5(16), 88-104 [In Persian].
Wijetunge, P. (2012). Assessing Knowledge Management Maturity level of a university library: a case study from Sri Lanka. Qualitative and Quantitative Methods in Libraries (QQML), 1 (3), 349 –356.
Yang, J. (2010). The Knowledge Management Strategy and its Effect on Firm Performance: A Contingency Analysis. International Journal of Production Economics, 125 (2), 215–223.