Akbari, M., Mehr Ali, M., Seyyedamiri, N., Danesh, M., & Ramzanpour Nargesi, G. (2019). The Effect of Corporate Social Responsibility on Customer Loyalty and Brand Position: The mediating role of Customer Value. Journal of Tourism and Development, 8(4), 1-22. doi:10.22034/JTD.2018.126856.1379 [In persian].
Amini, M., & Pashootanizade, M. (2016). Evaluating the Level of User Loyalty in Library of Tehran University Faculty of Literature and Humanities’s Library Services and Determining their Affecting Factors. Library and Information Sciences, 19(4), 57-84 [In persian].
Azar, A., Farrokh, M., & Janani, H. (2016). Considering the Causal Relationship of Organizational Justice with Customer Satisfaction through the Mediating Role of Social Capital in Commercial Banks. Social Capital Management, 3(1), 69-87. doi:10.22059/jscm.2016.58325 [In persian].
Bayati Sedaghat, M., Sardari, A., & Yazdani, N. (2020). Surveying the Relation between Aspects of Companies Social Responsibility and Cus-tomerâs Loyalty (Case Study: Raja Trans-portation Company). Commercial Strategies, 14(9), 77-90. doi:10.22070/14.9.77 [In persian].
Carroll, A. B. (1979). A three-dimensional conceptual model of corporate performance. 4(4), 497-505.
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. 34(4), 39-48.
Caruana, A. (2002). Service Loyalty: The Effects of Service Quality and the Mediating Role of Customer Satisfaction. European Journal of Marketing, 36, 811-828. doi:10.1108/03090560210430818
Dayani, M. H., Parirukh, M., & Mahmoudi, H. (2012). Investigating the relationship between social capital and the implementation of knowledge management in the libraries of Ferdowsi University and Mashhad Medical Sciences. Quarterly Resources and Information Services Management, 15(2), 91-117 [In persian].
Fahimnia, F., & Mantagh, H. (2014). Investigating the relationship between the quality of services provided in university libraries and the degree of students' generalized trust in librarians (the case study of Central Library and Document Center of Tehran). Academic Librarianship and Information Research, 16(4), 59-79 [In persian].
Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review, 22(4), 411-431.
Gao, Y. (2009). Corporate social responsibility and consumers' response: the missing linkage. Baltic Journal of Management, 4(3), 269-287.
Ghafari-Ghadir, J., & Shaghaghi, M. (2010). Public Libraries and Analysis of Their Social Functions as a Communication-Media Foundation. Research on Information Science & Public Libraries. RISPL, 16(3), 5-38 [In persian].
Gupta, D. K. (2003). Marketing of library and information services: building a new discipline for library and information science education in Asia. Malaysian Journal of Library & Information Science, 8(2), 95-108.
Haddadian, A., Kafashan, M., Asman Dara, Y., Rezaizadeh, F., & Ehsani, H. (2012). Antecedents, conditions and consequences of library patrons' loyalty: Designing a loyalty model Patrons of Astan Qods Razavi Central Library. infosci, 2(2), 137-158. doi:10.22067/riis.v2i2.10017 [In persian].
Hernon, P., & Altman, E. (2010). Assessing service quality: Satisfying the expectations of library customers: American Library Association.
Iraji Noghondar, R., & Rezaei Soofi, M. (2016). Modeling Pools Managers’ Social Capital with Customer Loyalty in Mashhad. Sport Management Studies, 8(39), 189-204. doi:10.22089/smrj.2016.891 [In persian].
Jahangiri, J., Sardarnia, k., & Alizadeh, g. (2016). The Study of Relationship between Social Capital and Political Tolerance (Case Study: Shiraz University). Social Development, 10(3), 67-82. doi:10.22055/qjsd.2016.12199[In persian].
Jones, T. O., & Sasser, W. E. (1995). Why satisfied customers defect. Harvard business review, 73(6), 88-&.
Kahreh, M. S., Babania, A., Tive, M., & Mirmehdi, S. M. (2014). An examination to effects of gender differences on the corporate social responsibility (CSR). Procedia - Social and Behavioral Sciences, 109, 664-668.
Keshvari, M., & Abdollahi, M. S. (2013). Enhancing the Loyalty of Library Customers Using Social Media. Librarianship and Information Organization Studies, 24(1), 76-93 [In persian].
Khalili, S., Noorai, T., & Sharifian, E. (2014). The impact of Sportswear Manufacturing Companies Social Responsibility on Loyalty of Distribution Agent. Applied Research in Sport Management, 3(2), 101-114 [In persian].
Kiran, K., & Diljit, S. (2011). Antecedents of customer loyalty: Does service quality suffice? Malaysian Journal of Library & Information Science, 16(2), 95-113.
Kline, R. B. (2015). Principles and practice of structural equation modeling: Guilford publications.
Lii, Y.-S., & Lee, M. (2012). Doing right leads to doing well: When the type of CSR and reputation interact to affect consumer evaluations of the firm. Journal of business ethics, 105, 69-81.
Mahnani, a. (2018). Investigating the Relationship between Corporate Responsibility and Customer Loyalty with the Role of Ethical Standards, Customer Satisfaction and Trust (A Case Study of Customers of Private Banks in Bojnourd). Journal of Accounting and Management Vision, 1(2), 31-38 [In persian].
Makkizadeh, F., & Mirghafoori, S. H. (2011). Comparing the Current Situation versus Desirable Perspective of Academic Libraries in Yazd University in Implementation of Total Quality Management. Iranian Research Institute For Science and Technology, 27(1), 3-26 [In persian].
Mandhachitara, R., & Poolthong, Y. (2011). A model of customer loyalty and corporate social responsibility. Journal of services marketing.
Mattila, M. (2009). Corporate social responsibility and image in organizations: for the insiders or the outsiders? Social Responsibility Journal, 5(4), 540-549.
Minor, M. (2001). Consumer behavior: a framework: Prentice Hall.
Mir, A., Namamian, F., Maroofi Naqdehi, F., & Moradi, A. (2020). Designing and testing a model for banks marketing social capital development with qualitative phenomenological approach and its role in customer loyalty. Journal of Development & Evolution Mnagement, 12(40), 33-44 [In persian].
Mojibi, T., & Nabavi, F. (2015). The relationship between social capital and social responsibility in Islamic Azad University- Firouzkouh branch. Pazhoheshgar, 11(36), 31-40 [In persian].
Muhammad, L., Mahadi, B., & Hussin, N. (2017). Influence of social capital on customer’s relationship satisfaction in the Pakistani banking industry.
Asia Pacific Journal of Marketing Logistics, 29(5), 1036-1054. Doi:
10.1108/APJML-10-2016-0193
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of management review, 23(2), 242-266.
Nainggolan, I., & Handoyo, S. (2019). The Influence of Corporate Social Responsibility (CSR) Disclosures on Corporate Financial Performance with Industrial Types as Moderating Variables. Journal of Accounting Auditing and Business, 2, 46. doi:10.24198/jaab.v2i1.20539
Oh, D.-G. (2003). Complaining behavior of public library users in South Korea. Library & Information Science Research, 25(1), 43-62.
Onlaor, W., & Rotchanakitumnuai, S. (2010). Enhancing customer loyalty towards corporate social responsibility of Thai mobile service providers. World academy of science, engineering technology, 40(6), 41-52.
Rahimi, H., Madani, S. A., & Muhammadians, A. (2014). Investigating the relationship between moral intelligence and social capital with students' responsibility (Case Study: Kashan University). Culture in Islamic University, 5(14), 101-126 [In persian].
Rowley, J. (2000). From users to customers? OCLC Systems & Services: International digital library perspectives, 16. doi:10.1108/10650750010354102
Rowley, J., & Dawes, J. (1999). Customer loyalty–a relevant concept for libraries? Library management, 20(6), 345-351.
Sadegh Waziri, F., Sobanyan, S. M. H., & Rajabi, H. (2019).
The effect of social capital on the loyalty of bank customers through the mediation of customer satisfaction (a comparative study between the banking industry of Iran and Afghanistan). Paper presented at the The second national conference of new ideas in business management.
https://civilica.com/doc/950790/ [In persian].
Salmones, M. d. M. G. d. l., Crespo, A. H., & Bosque, I. R. d. (2005). Influence of corporate social responsibility on loyalty and valuation of services. Journal of business ethics, 61, 369-385.
Shapuri, S. (2008). Marketing in libraries. Library and information, 11(1), 157-184 [In persian].
Shiani, M., & Ahmadpour, K. (2017). The Study of Relationship between Social Capital and Social Identity Among Citizens of Rasht. Social Welfare. refahj, 17(66), 255-290 [In persian].
Sobhani, M., Atayi, M., Memarzadeh, G., & Alborzi, M. (2021). A Social Responsibility Model with an Ethical-Strategic Approach for Iranian Public Organizations. Management and Development Process. JMDP, 33(4), 3-28. doi:10.52547/jmdp.33.4.3 [In persian].
Taleghani, G., Nargesian, A., & Gouderzi, M. (2012). The Impact of Social Capital on Organizations' Social Responsibility (A Case Study: Western Tax Or-ganization of Tehran Province). Commercial Strategies, 9(47), 229-242 [In persian].
Vårheim, A. (2007). Social capital and public libraries: The need for research. Library & Information Science Research, 29(3), 416-428.
Yürük, P., Akyol, A., & Şimşek, G. G. (2017). Analyzing the effects of social impacts of events on satisfaction and loyalty. Tourism Management, 60, 367-378.
Zerehsaz, M. (2012). Clarifying the questions and challenges related to the production of social capital in Iran's public libraries. Shamseh: electronic publication of the Organization of Libraries, Museums and Documents Center of Astan Quds Razavi, 4(14), 1-14 [In persian].
Zaviyar, F., Ziaei, M. S., & Nargesian, J. (2012). Investigating the Effective Factors on Customer’s Satisfaction Using SERVEQUAL Model. New Marketing Research Journal, 2(3), 173-186 [In persian].
)
ارسال نظر در مورد این مقاله